Privacy Policy

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This Privacy Policy (“Policy”) describes how Nabhya Jewels (“Company,” “we,” “our,” or “us”) collects, uses, stores, discloses, and protects the personal information of its customers (“you” or “your”). The purpose of this Policy is to ensure transparency in our data handling practices and to demonstrate compliance with applicable data protection and privacy laws.

By accessing our website, engaging with our services, or providing personal information to us, you acknowledge and consent to the practices outlined in this Policy. It applies to all data collected through our online platforms, offline interactions, and related services, and is intended to safeguard your rights while enabling us to deliver a secure and personalized customer experience.

We affirm that all personal information will be processed lawfully, fairly, and for legitimate business purposes, including but not limited to order fulfillment, customer support, marketing communications, and compliance with legal obligations. Nabhya Jewels implements appropriate technical and organizational measures to protect such information against unauthorized access, alteration, disclosure, or destruction.

Nabhya Jewels may collect various categories of personal information during your interaction with our website, services, and related platforms. This information is collected to facilitate order processing, enhance customer experience, and ensure compliance with applicable laws. The types of data we may collect include:

• Personal Identifiers: Name, contact details (email address, phone number), billing and shipping addresses.
• Order Information: Purchase history, payment details (processed securely through authorized gateways), preferences, and transaction records.
• Device and Technical Information: IP address, browser type, operating system, device identifiers, and usage data related to site visits and interactions.
• Communication Records: Correspondence via email, chat, or customer support channels, including inquiries and feedback.
• Optional Information: Data voluntarily provided by you, such as preferences for product updates, marketing communications, or participation in promotional campaigns.

All information is collected lawfully, for legitimate business purposes, and subject to appropriate safeguards to protect confidentiality and integrity.

How We Use Your Personal Information

Nabhya Jewels processes personal information strictly in accordance with applicable data protection laws and for legitimate business purposes. This includes:

• Facilitating order fulfillment, including payment verification, product dispatch, and delivery tracking.
• Communicating with you regarding purchases, responding to inquiries, providing customer support, and sharing updates about our products or services (where consent has been provided).
• Utilizing technical and device-related information to maintain platform security, detect and prevent fraudulent activity, and ensure compliance with legal obligations.
• Analyzing aggregated usage data to improve the functionality, performance, and overall user experience of our website.

All processing activities are conducted with appropriate safeguards to protect the confidentiality, integrity, and availability of your personal information.

Sharing of Personal Information

Nabhya Jewels may share your personal information with carefully selected third-party service providers to support legitimate business operations and ensure a seamless customer experience. This includes:

• WordPress: For website infrastructure and maintenance.
• Razorpay: For secure payment processing.

Such disclosures are limited to the extent necessary for these providers to perform their contractual obligations and are subject to strict confidentiality and data protection requirements. In addition, we may disclose personal information when required to comply with applicable laws, respond to lawful requests from regulatory authorities, enforce our contractual rights, or protect the safety, property, and rights of our customers and the Company.

We affirm that Nabhya Jewels does not sell, rent, or otherwise transfer your personal information to unrelated entities for their independent marketing or commercial purposes.

Behavioural Advertising

Nabhya Jewels may use certain personal and technical information to deliver advertising that is more relevant to your interests.

• Purpose of Use: To provide personalized advertising and remarketing.
• Data Analyzed: Browsing activity, purchase history, and device information to understand customer preferences.
• Personalization: Presenting tailored content, promotional offers, and targeted advertisements across our platforms and third-party channels.
• Third-Party Partners: Engaging trusted service providers to deliver advertisements, subject to strict contractual obligations.
• Opt-Out Rights: You may opt out of personalized advertising through instructions provided in our communications or via browser/device settings.
• Legal Compliance: All behavioural advertising activities are conducted in compliance with applicable data protection laws and with appropriate safeguards to respect your privacy.

Your Rights

As a customer, you have the following rights under applicable data protection laws:

• Right of Access: Request confirmation of whether we hold personal information about you and obtain a copy.
• Right to Rectification: Request correction or updating of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of personal information where it is no longer necessary for the purposes collected, or where consent is withdrawn.
• Right to Restrict Processing: Request limitation of processing under certain circumstances, such as pending verification of accuracy.
• Right to Data Portability: Request to receive your personal information in a structured, commonly used, machine-readable format, and transmit it to another controller where feasible.
• Right to Object: Object to the processing of personal information for direct marketing or other purposes based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, please contact Nabhya Jewels through the communication channels provided in this Policy. We will respond in accordance with applicable legal requirements and within prescribed timeframes.

Data Retention

Nabhya Jewels retains personal and order-related information only for as long as necessary to fulfill the purposes for which it was collected, including transaction completion, product delivery, customer support, and compliance with legal, regulatory, and accounting requirements.

Personal identifiers and order records may be stored for periods mandated by law or for legitimate business purposes such as maintaining accurate financial records and resolving disputes. Technical and device-related information is retained for shorter periods, sufficient to ensure site functionality, security monitoring, and performance improvements.

Once the retention period has expired, or the information is no longer required, Nabhya Jewels will securely delete, anonymize, or otherwise dispose of such data in accordance with industry standards and applicable legal obligations.

Changes to This Policy

Nabhya Jewels reserves the right to update, amend, or otherwise modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or technological developments. Any revisions will be effective upon posting on our website, unless otherwise required by law.

We encourage you to review this Policy periodically to remain informed about how we protect and use your personal information. In the event of material changes that significantly affect your rights or the manner in which we process your data, we will provide appropriate notice through our website or direct communication channels prior to the changes taking effect.

Your continued use of our services following the publication of an updated Policy constitutes your acknowledgment and acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which Nabhya Jewels handles your personal information, you may contact us through the following channels:

• Email: nabhyajewels@gmail.com
• Postal Address: 286-D Irani House, 2/6, Dr. Babasaheb Ambedkar Road, Suparibaug, Parel, Mumbai – 400012
• Phone: +91 8850 888 700

All privacy-related queries will be reviewed and responded to in accordance with applicable data protection laws and within legally prescribed timeframes. We encourage you to reach out if you wish to exercise your data protection rights, request clarification regarding our practices, or raise any concerns about the security of your personal information.