Return, Refund & Exchange Policy

Introduction

This Policy sets out the terms under which customers may request a return, refund, or exchange. All requests are subject to the conditions specified and applicable laws. The Company is committed to handling such cases fairly, transparently, and within reasonable timelines.

Eligibility for Returns & Exchanges:

• Items must be unused, unworn, and in original packaging with tags intact.
• Returns/exchanges are accepted only within the specified period mentioned in this Policy.
• Unboxing Video Required: For claims of missing items/damaged products, customers must provide a video showing the package being opened from its sealed state. Claims without such proof cannot be processed.

Non-Returnable Items

Certain categories of products are not eligible for return, refund, or exchange. These include:

• Custom-made or personalized pieces crafted specifically to customer requirements.
• Sale, discounted, or promotional items purchased during special offers or clearance events.
• Products altered or modified post-purchase at the customer’s request.

Such items are considered final sale and cannot be returned or exchanged under any circumstances, except where required by applicable consumer protection laws.

Return Window & Special Conditions

• Customers may raise a return request within 2 days of delivery of the order.
• Products purchased under Buy 1 Get 1 or similar promotional offers shall be eligible for refund only to the Nabhya Wallet.
• Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return, subject to the conditions outlined in this Policy.

How to Initiate a Return

• Raise a return/exchange request within 2 days of delivery via My Orders on our website or by contacting support.
• Share your order details and reason for return/exchange.
• For missing items, provide a clear unboxing video showing the package opened from its sealed state.
• Pack the item securely with original packaging, and tags intact, and follow the return instructions provided.
• Once received and verified, eligible returns will be processed for refund, exchange, or wallet credit as per policy.

Refund Process

• Refunds are issued only after items pass our quality check.
• Eligible refunds go to the original payment method or the Nabhya Wallet (for promotional purchases).
• COD orders: Refunds are credited digitally to the Nabhya Wallet or customer’s bank account; no cash refunds.
• Processing takes 7–10 business days, subject to bank/payment timelines.
• Customers are notified once the refund is completed.

Exchange Process

Criteria :

• Items must be unused, unworn, and in original packaging with tags intact.
• Products must fall within the 5-days exchange window.
• Custom orders, promotional offers, or final sale items are not eligible for exchange.

Steps to Initiate Exchange:

1. Raise a request via My Orders on the Nabhya Jewels website or contact customer support within 5 days of delivery.
2. Provide order details, reason for exchange, and an unboxing video if claiming missing items; in case of issue/damage of the product, upload at least two images of the items.
3. Choose whether you want an exchange for the same item or for a different size/color.
4. Review all provided information and finalize your exchange request.

Contact Us

For support, write us at care@nabhyajewels.com / chat with us at +91 8850 888700 (10am–6:30pm IST). We’re always here to assist you.